Location: Yaounde, Sub Saharan Africa, CM London, UKM, GB
Date: 10 Aug 2024
Company: British Council
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
IELTS Speaking Examiner
Pay band: Hourly rate
Eligibility: Existing right to live and work in Cameroon
Location: Yaounde Douala- Cameroon
About IELTS Speaking Examiner
To carry out assessments for the IELTS Speaking module while maintaining the standards required by the IELTS Professional Support Network (PSN) and the British Council. The IELTS Speaking Examiner will be responsible for the delivery of IELTS oral interviews and will work closely with the examiner support teams.
Main accountabilities but not limited to the following:
- Conducting IELTS Speaking tests.
- Marking IELTS Speaking tests.
- Ensuring certification is up to date and attending Examiner training, standardisation and certification sessions as required
- Conducting other IELTS and British Council exams as required, depending on certification.
- Adhering to the IELTS Professional Support Network and British Council policies.
- Participating in Examiner meetings and other relevant meetings as required.
- Equality, Diversity and Inclusion (EDI) and to ensure that policy is taken into account when planning and delivering activities.
- Managing information created and received in compliance with the British Council’s information management standards, policies, the UK data protection principles and local legislation.
- Participating in required British Council training and applying relevant principles in carrying out duties, including Child Protection and Health and Safety.
- Examiners need to be organised, prepared, and professional, and dress in line with local expectations of an examiner.
- Keeping abreast of developments in IELTS
Essential Requirements and Experience:
- An undergraduate or Master’s degree or a qualification which can be demonstrated to be equivalent to an undergraduate or Master’s degree*.
- A recognised qualification in Teaching English to Speakers of Other Languages(TESOL) or recognised equivalent as part of a recognised university award course.
- At least 3 years’ full time (or the equivalent part time) relevant TESOL teaching experience (minimum one-year post-certificate level qualification). The majority of this teaching experience must relate to adult students (16 years and over)**.
- The required professional attributes and interpersonal skills for the role.
Note*: All qualifications must be validated by a reputable institution and accredited by a professional certification board. If requested, applicants are required to provide additional information regarding their qualifications (e.g. transcript, course curriculum, evidence of external validation, accreditation by a certification standards board, etc.).
Note**: “Full-time teaching” is classified as a minimum of 14 hours of in-person teaching per week. Freelance and volunteer teaching are not included.
Critical Information:
Please apply by 31 December 2024 @ 23:59 South Africa time
If you have any technical problems, please email askhr@britishcouncil.org
A connected and trusted UK in a more connected and trusted world.
Equality Statement
The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Procurement Manager – UK (5 roles available)
Date: 10 Aug 2024
Location: Manchester, UKM, GB Cardiff, UKM, GB London, UKM, GB Belfast, UKM, GB Edinburgh, UKM, GB
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Pay Band: 7/F
Contract Type: Indefinite
Location: Any UK Office – Manchester, London, Belfast, Cardiff or Edinburgh
Closing date: Tuesday 27th August at midnight UK
Salary: to £34,000 (Dependant on experience)
Benefits: £3,300 Market allowance for London based employees
32 days annual leave
Hybrid working
Career average defined benefit pension scheme (Civil Service Scheme)
You must have the legal right to work in (United Kingdom) at the time of application. There is no relocation or sponsorship support.
British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.
About the role:
The Global Procurement function is split into clusters and this role will report to a Senior Procurement Manager. The successful individual will support the implementation of a sourcing plan and delivering procurement projects as required within the cluster. This role will require effective stakeholder engagement within the cluster or globally whilst supporting the delivery of improvements and efficiency in procurement projects.
Main Responsibilities
Consultancy, analysis & problem-solving
- Builds an in-depth understanding of the specific operational context, opportunities and challenges facing their internal customer(s) to ensure the provision of procedural advice and support based on informed business insight.
- Pro-actively seeks internal customer and other stakeholder feedback to monitor satisfaction with the standard of functional advice and business support provided, enabling improvements to be made where issues are identified.
- Applies core technical/professional knowledge, recognised best practice approaches and insight from previous experience to resolve non-standard issues which arise in the provision of functional support to a specific organisational unit or area of corporate activity.
Service improvement
- Within their area of technical/professional expertise, identifies opportunities for procedural improvements within established policies and determines the most appropriate mechanisms and processes for implementing those changes.
- Demonstrates awareness of relevant governance arrangements that relate to making system or procedural changes.
- Makes technical/professional recommendations to resolve specific or localised issues but also offers ideas which contribute to the development of wider solutions to broader business challenges and problems.
Functional expertise
- Provides pro-active professional advice and support to internal customers to ensure local or unit-specific business practices within their area of functional expertise are high quality, effective and compliant with relevant corporate policies.
- Completes an annual cycle of formally recognised Continuing Professional Development (CPD) to maintain and deepen their professional expertise.
- Uses a variety of information resources and professional networks to maintain up-to-date knowledge of developments in external policy, practice, and regulation within their professional discipline.
Commercial & Financial management
- Using agreed corporate systems and processes, plans and manages the budget for their area of activity/service provision, and conducts monthly and year-end reporting on income and expenditure, profitability, and risk.
- Shows an understanding of value for money/cost effectiveness in the advice, recommendations or service support provided to internal customers.
- Applies good judgment in a commercial context.
Relationship & stakeholder management
- Develops good working relationships with appropriate colleagues throughout the British Council and in the relevant functional discipline to know who to engage with to enable effective implementation of procedural changes and improvements
- Builds a network of with external suppliers/providers/contacts to support effective service provision and knowledge exchange
Leadership & management
- Plans and prioritises own work activities to ensure effective delivery of diverse responsibilities and internal customer deliverables over a monthly to quarterly time horizon.
- May act as formal line manager to a small team of para-professionals, working within the same (or related) area of functional expertise, responsible for their annual work plans and deliverables
Minimum/essential requirements
- Experience of managing procurement projects
- Experience in leading and managing effective negotiations
- An understanding of procurement processes and complex competitive bidding
- Understands and has used a variety of pricing models and tools.
- Understands legal and operational risks.
- Undergraduate degree / diploma holder or has relevant experience in procurement
- Fully / partially qualified member or currently undertaking a qualification of a professions body, e.g. CIPS or other relevant body or equivalent experience
Language Requirements:
- The British Council systems and global processes operate in English. Written and verbal proficiency in English is required
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
Exams Operations Manager
Date: 12 Aug 2024
Location: Giza, Middle East and North Africa, EG
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Role Purpose
The purpose of this role is to ensure exams operations and supporting resource meet customer experience requirements and ensure exams integrity on the ground.
This role is ultimately responsible for efficient, effective, and compliant pre and post Test Day, in addition to test day delivery. managing cost, risk and contingency on the ground and setting standards, developing, and managing the performance of their team.
Main Accountabilities:
Service Delivery
• Implements a range of standardised, operational procedures and systems within a given work plan to achieve specified, clearly measurable targets (revenue, volume, time and/or cost, venues admin work)
• Receives instructions and requests from cluster leadership and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
• Adapts work plans where necessary to meet customer expectations.
• Drives continuous improvement at country level in the efficiency/cost effectiveness/quality of service delivery
• Uses a range of standardised systems and processes to plan and coordinate effective, timely and cost-effective logistical support to enable the delivery of high-quality services to a range of customers (internal and/or external)
Leadership and management
• Motivates and encourages team performance.
• Plans and prioritises country’s operational activities, and supports team development towards effective delivery of services
• Manages day to day performance of country operations team, dealing with sickness, discipline, motivation etc., to ensure high quality service delivery is maintained at all times
Customers/ Relationship and stakeholders
• Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so.
• Ensures the customer is kept informed throughout the process.
• Develops good working relationships with appropriate colleagues throughout the BC to facilitate effective and efficient service delivery.
• As required, supports senior colleagues in hosting/attending external events or meetings, ensuring these run efficiently and effectively and that a positive, professional image of the BC is projected.
• Takes lead on specific stakeholder relations and vendor negotiations as directed/delegated.
Risk and compliance
• Adheres to Quality and Compliance Assurance (QCA) standards, exams boards standards & guidelines, and IELTS audit requirements at all times.
• Uses standardised processes to monitor team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g., child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers.
• Highlights to senior managers any instances of non-compliance.
• Ensures team receive and maintain appropriate induction/training in all relevant risk management procedures.
• Uses standard corporate protocols to assess a range of risks in service/product delivery.
• Makes appropriate contingency plans to manage delivery safely and effectively in challenging or high-risk circumstances.
Commercial and resource management
• Directly plans and controls specific cost variables (rather than the total budget) to meet established targets, ensuring compliance with all relevant corporate financial systems and processes
• Actively seeks to maximise value for money when acquiring resources, goods, or services for the country operations.
• Analysis and reporting
• Uses agreed financial procedures/templates, conducts monthly and year-end analysis and reporting on income and expenditure/ profitability and risk/pipeline/actual performance versus plan targets
Additional Requirements:
This role will involve travel and on occasions working out of office hours due to events and meeting external stakeholders needs
About You (essential requirements for the role):
• Candidate must have the right to live and work legally in Egypt
• English at Proficiency Level B2
• Arabic proficiency
• University Degree and 2 years of relevant exams operations experience
• Experience managing small teams or demonstrating management potential
• Experience of maintaining the highest standards of customer satisfaction
• Ability to prepare and present reports and analysis
Desirable Requirements:
• Knowledge of UK Board regulations and processes and proven track record of complying with these.
Further Information
• Role: Exams Operations Manager
• Number of positions: 1
• Pay Band: PB G/6
• Salary: EGP17,750
• Location: Egypt , Cairo
• Contract type: 1 years Fixed Term Contract
• Closing date: 26 August 2024
• Other: This role is open to candidates who have the right to work and are based in Egypt.
*Please note that all applications should be submitted only in English.
*It is advisable to apply in advance to avoid any technical issues at the last moment.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
